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Terms & Conditions

GENERAL

All orders via email, fax, or phone are subject to final confirmation from Connoisseur Wines & Spirits (HK) Ltd.
For reference only, we shall make every effort to ensure that prices, details and sizes of products on our web site and wine lists are regularly updated.

PRICES

Prices are subject to change without prior notice and all orders are subject to the acceptance and confirmation at our sole discretion and stock availability.
Unless stated otherwise, all wines offered are in Hong Kong dollars and stored in our Hong Kong warehouse pending local delivery with the exception of En Primeurs which are offered ex-cellar Bordeaux.

DELIVERY

Our normal delivery schedule is from Monday to Friday between 11 Am to 6.30 Pm only.
Free delivery can normally be arranged within 3 working days to Hong Kong Island, Kowloon, and New Territories for wine order exceeds HKD2,000. A fixed delivery charge will be levied for orders below such amount.
Deliveries to Macau and Outlying Islands are subject to extra charge. Please contact us for the current rates.

Delivery / Collection charges (for HK,KLN,NT)
HKD200 (fewer than 60 bottles); HKD300 (61-180 bottles);
Over 180 bottles and for outlying islands, please contact us.

STORAGE FEE

Storage in Hong Kong:
Please contact us for availability and prices
Storage in Bordeaux (Bordeaux City Bond)
Please contact us for availability and prices

FORCE MAJEURE

The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

WINE LIST

The latest wine list will supersede all previous wine lists.

WINE CONDITIONS/RETURN

All goods sold are strictly non-exchangeable and non-refundable.
The Customer is requested to examine all delivered products upon delivery for any deficiencies and/or damages. Any claims must be lodged to our company and/or responsible salespersons within 24 hours of the delivery; otherwise, we shall have full discretion to reject such claims.
We do not accept returned wines that are claimed to be corked.
Ullages of all wines offered are top shoulder or better, unless otherwise stated. Although we strive to source wines in their best condition, the Customer must make appropriate allowances for natural variations of ullages, conditions of cases, labels and corks for mature clarets.

PAYMENT

Payment is due immediately upon receipt of invoice unless mutually agreed otherwise.
Payment can be by settled by cash, personal cheques, or direct bank transfer.
All cheques should be made payable to “Connoisseur Wines & Spirits (Hong Kong) Limited” and we may validate payment before delivery is arranged.

HKD HSBC A/C: 004-571782-001
EUR HSBC A/C: 004-571782-275 (for En-Primeurs and overseas orders only)
Bank Details: HSBC
Swift Code: HSBCHKHHHKH
Bank Code: 004

For any online payment, please email us the receipt for tracking purpose
Connoisseur Wines and Spirits (HK) Ltd reserves all rights to void those invoices that have remained outstanding exceeding 14 days.

PERSONAL DATA (PRIVACY) ORDINANCE

We may have obtained your personal information from our tasting/promotion events, your previous purchase with us, subscription to our mailing list, in person meetings, and referral from other customers etc.
Connoisseur Wines and Spirits (HK) Ltd is committed to honor your privacy and treat your personal information with greatest care and confidentiality.
Connoisseur Wines and Spirits (HK) Ltd will continue to provide you with our latest offers, news, promotions, and other wine related events from those data and should you wish not to receive further information from us, please notify us via orders@connoisseur-wines.com.hk or contact your individual wine consultant.

DUTIABLE COMMODITIES (AMENDMENT) ORDINANCE 2018

Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business

『根據香港法律,不得在業務過程中,向未成年人售賣或供應令人醺醉的酒類。』